Return & Refund Policy

Reservation and Pricing Policy

At Parfait Limousine, we strive to provide you with exceptional service. Please note that prices may vary based on the date and availability of vehicles. For high-demand seasons and events such as weddings and graduations, we recommend early reservations.

Guest/luggage capacities must be abided by for safety reasons. If you are unsure, select a larger class as chauffeurs may turn down service when they are exceeded.

Reservation Confirmation and Privacy

Upon submitting your reservation form, you authorize Parfait Limousine to contact you regarding our specials and company announcements. We respect your privacy; your information will never be sold or shared and you can opt out at any time.

Payment Agreement

By reserving our services, you agree to pay the specified price for the described services.

Charges for any additional services incurred during the rental period will also be applied.

Feedback and Complaints

We value your feedback. If you encounter any issues with our vehicle or driver, please inform us within 24 hours of the service. Complaints reported after 24 hours may not be eligible for validation.

Cancellation Fees

Our cancellation policy varies by vehicle type:

For Buses, Party Buses, Stretch Limousines, and Sprinters:

10% charge of reservation cost for cancellations after reservation confirmation.
60% charge if canceled less than 48 hours before pickup time.
100% charge if canceled less than 24 hours before pickup or in case of no-show.

For Sedans and SUVs:

10% charge of reservation cost for cancellations after reservation confirmation.
60% charge if canceled less than 48 hours before pickup time.
100% charge if canceled less than 24 hours before pickup or in case of no-show.

All deposits are non-refundable.

Liability and Damage Policy

Parfait Limousine is not liable for mechanical breakdowns during hire but will aim to accommodate a mutually agreed upon make-up time. Clients are financially responsible for any damage to the vehicle caused during the rental period by them or any party members. A sanitation fee of $250.00 may apply.

Legal Compliance

Consumption of alcohol and drug use in the vehicle is strictly prohibited by law. Any fines incurred will be the responsibility of the customer. The driver reserves the right to terminate the service without refund if there is blatant indiscretion by the client(s). Smoking is not permitted in any of our vehicles.

Waiting Time and Delays

Waiting charges apply after 15 minutes of the prearranged time, except at airports where we allow 45 minutes for domestic flights and 1 hour for international flights. In case of inability to locate the driver, please contact our office immediately at WhatsApp OR Telephone +65 8800 4115. Unnotified departures will incur a no-show charge. We are not responsible for delays or termination due to unsafe road conditions or for items left in vehicles.

Waiting Time and Overtime Charges in short description:

60-minute free waiting time
Overtime waiting charge of SGD20 for every 15 minutes

Hotel to Airport and Town to Town Bookings:

15-minute free waiting time
Waiting time is only 15 min from any pickup location in Singapore to airport.
Waiting time is only 15 min from any pickup location in Singapore to any location in Singapore excluding airport.
Overtime charge of SGD20 for every 15 minutes

Service Types

Point-to-point service charges are based on mileage and zones. Hourly services are available for extended needs. Traffic delays post-pickup are beyond our control and we recommend booking with ample time.

Cancellation Communication

All cancellations must be made via email to be valid. Cancellations are counted by the day, not by the hour of the reservation. We appreciate your choice of Parfait Limousine and are committed to serving you with utmost professionalism.

Other information

Lunar Days 1 to 5 Charges:

Additional SGD30 per trip to be paid directly to the driver
Additional SGD300 for every 10 hours, No hourly booking

Child and Baby Seat Charges:

Baby Seat (1-12 months) – SGD30
Child Seat (12-36 months) – SGD20
Children Seat (3-7 years) – Free

Cross Over To Malaysia:

Available for 10 hours booking only

If your pickup time is between 11 pm to 7 am, there will be an additional SGD10 charge that you will need to pay to the driver on the day of pickup.

From Singapore Town To Tuas there will be an additional charge of SGD30 be paid to the driver.

From Singapore Airport To Tuas there will be an additional charge of SGD50 be paid to the driver.